Return Policy

Introduction

At Gifts360.pk, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Return Policy outlines the conditions and procedures for returning items purchased from our website.

Eligibility for Returns

  • To be eligible for a return, the following conditions must be met:
  • The item must be unused, undamaged, and in the same condition that you received it.
  • The item must be in its original packaging, including all accessories, tags, and labels.
  • The return request must be made within 7 days of the delivery date.

Non-Returnable Items

  • Certain items cannot be returned, including:
  • Perishable goods such as flowers, chocolates, and food items.
  • Customized or personalized items.
  • Items on sale or purchased with a discount code.
  • Gift cards.

Return Process

Step 1: Contact Us

Email our customer support team at Gifts360PK@gifts360 or call us at +92-300-4320477 to initiate a return. Please provide your order number, the reason for the return, and any relevant details or photos of the item.

Step 2: Await Authorization

Our customer support team will review your request and, if eligible, provide you with a Return Authorization (RA) number and return instructions.

Step 3: Ship the Item

Pack the item securely in its original packaging, including all accessories, tags, and labels. Clearly write the RA number on the outside of the package. Ship the item to the address provided by our customer support team. You are responsible for the cost of return shipping.

Step 4: Inspection and Refund

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If the return is approved, we will process your refund to the original payment method within 10 business days. Please note that shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer support team at support@gifts360.pk or call us at +92-300-4320477. Follow the same return process outlined above to return the defective or damaged item and receive a replacement.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@gifts360.pk or +92-300-4320477. Provide your order number, a description of the issue, and photos of the damaged or defective item. We will work with you to resolve the issue promptly, which may include sending a replacement item or issuing a refund.

Refunds

  • Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days.
  • Original Payment Method: Refunds will be credited to the original payment method used for the purchase.
  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a damaged or defective item.

Contact Us

If you have any questions or concerns about our Return Policy, please contact us:

Gifts360.pk

Email: Gifts360pk@gmail.com
Phone: 0300-4320480
Address: Main Market Gulberg, Lahore

We appreciate your business and are committed to providing you with the best customer service. Thank you for shopping at Gifts360.pk.